FAQ
| Q:
Do you use additives in the wax? |
| A:
We use a premium pre-blended wax. |
| . |
| Q:
Is your wax hard or soft? |
| A:
We use a soft fully refined paraffin wax. |
| . |
| Q:
What is the burning time for your candles? |
A:
The
burning time depends and the size & shape of our
containers.
example:
our 8 oz. Kerr jar burns 40-6- hours, when burned properly. |
| . |
| Q:
What type wicks do you use? |
| A:
We
use a zinc wick for health reasons. They are lead free. |
| . |
| Q:
Do you use caution labels on your containers? |
| A:
Yes
we use caution labels and they are located on the bottom of our containers. |
| . |
| Q:
Do my customers need any type of burning instructions? |
| A:
Yes.
Allow candle to liquefy across top of container and keep
wick clipped
to 1/4 inch. This
reverts tunneling and smoking.
This gives you
a greater customer satisfaction. |
| . |
| Q:
Are your candles make in a factory? |
| A:
No,
our candles are not made at a factory. |
| . |
| Q:
How are your candles made? |
| A:
We
personally hand pour each candle. |
| . |
| Q:
Are your candles heavily scented? |
| A:
Our
candles are triple scented so our customers enjoy the fragrance each
and every time they light their candle. |
| . |
| Q:
Are Kerr jars the only type you use? |
| A:
We
do use other types, but there is an additional charge because it is
a special order. |
| . |
| Q:
Do you only have 50 fragrances? |
| A:
No we have over 100, but we only feature 59 at a time because some are
seasonal are must be special ordered. |
| . |
| Q:
Do you give display and marketing tips? |
| A:
Yes, we have a link on our home page for you to refer to. |
| . |
| Q:
When can I expect delivery? |
| A:
Depends on your location and type of payment. |
| . |
| Q:
What type of payment do you accept for my order. |
| A:
We accept company or personal check, cashier check or money order
also Pay-Pal. |
| . |
| Q:
When do you ship the product? |
| A:
It would depend on the size, destination and method of payment. (All
checks must clear before shipment) |
| . |
| Q:
What means of shipping do you use? |
| A:
We ship ups ground unless otherwise requested. |
| . |
| Q:
Do you carry samples of your scents & candles. |
| A:
Yes, we have available a top 50’s sample kit,
cost is $75.00 and can be
ordered through the shopping cart. |
Candle Box Candles
2339 Brairwest
Houston, Texas 77077
PHONE: 281-531-0513
Questions or
problems regarding this web site should be directed to
webmaster@wprus.com
Copyright © 2002
Web
Pages 'R' Us
Al
l
rights reserved.